I work directly with senior leadership teams to solve operational problems that require both strategic clarity and hands-on execution.
25 years at Unilever · Red Bull · Moët Hennessy (LVMH)
Reactive customer service, order errors, and escalations are symptoms of broken processes — not people problems. I redesign the full order-to-cash flow, build SOPs, establish KPI frameworks, and structure the team for lasting performance.
Overstock on slow movers and stockouts on fast movers happening simultaneously is a planning problem. I implement a structured Sales & Operations Planning process that aligns commercial demand with supply reality — reducing write-offs and preventing lost sales.
Late deliveries, hidden costs, and a 3PL that seems untouchable. I audit the contract, SLA, and operational data, then fix the relationship through structured renegotiation — or run a tender to find a better partner.
My name is Elena Yagunova. I am a senior supply chain and customer service professional with 25 years of hands-on operational leadership at Unilever, Red Bull, and Moët Hennessy (LVMH). I founded Yagunova O&O to give companies direct access to senior expertise — applied personally, from day one.
Elena Yagunova
Founder & Principal Consultant · Amsterdam
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